Website & Technical

How do I place an order?
  1. On the homepage, click on your category of choice.

  2. Click on an item to view it.

  3. Choose your color and size. Then click “Add to cart.”

  4. Click on the Cart icon.

  5. Check your order and click “CHECK OUT.”

  6. Fill in the requested information.

  7. Remember to use your discount code if you have one.

  8. Select your shipping method.

  9. Continue to the payment method.

  10. You’ve successfully ordered from our website!

How can I pay for my order?

We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal. All payment information entered on our site is confidential and secure.

When you choose PayPal as your payment method, you’ll be redirected to PayPal’s site to complete your order.

You can check the status of your payment by logging in to your PayPal account. We don’t offer cash on delivery (COD).

Is it possible to pay in currency other than USD?

No, every payment is executed through bank transactions in USD. You can change the currency view in the bottom left corner of any screen. This is for your reference only. At checkout, your total will be displayed in USD.

How do I use the discount code?

You can apply the discount code when checking out. Just enter the code in the Discount field. If the code doesn’t work, and you don’t get a message that the deal has expired, please contact Customer Service for help.

Can I change my order?

Please always double-check that you’ve placed your order correctly: sizes, colors, quantities, and especially the address. Due to our short processing time, we can’t ensure that changing your order will be possible. Contact us as soon as possible by filling out a form in the Contact Us section.

Can I change my order details? (name, address, email)

You can only make changes before processing starts. After your order has been processed, we’re unfortunately unable to make any changes.

Always be sure to double-check your information before placing an order.

Why didn’t I receive order confirmation?

As soon as you’ve made your payment, you should receive a confirmation email. If you weren’t notified, contact Customer Service as soon as possible by filling out a form in the Contact Us section.

Can I see your merchandise in person in your local shop?

No, we’re exclusively an online shop.

Tracking and Shipping

When will my order arrive? How long does shipping take?

All orders are delivered within 2–5 business days. Please note that we don’t ship on weekends or holidays.

We do everything we can to ensure your order is delivered on time. However, we can’t be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc.

Where is my order? How can I track it?

To track your order, enter your tracking code here. This link offers a full view of your shipping details.

When will I receive my tracking code?

As soon as your order is prepared and packed, we’ll send you the tracking code by email.

Do you offer same-day shipping?

Unfortunately not. Because of our high order volume, we need time to pack your order and prepare it for shipment.

However, it is possible that at times we aren’t getting many orders to receive same-day shipping, we just can’t guarantee it.

Why was my order split into several packages?

We tend to ship items separately in the following cases:

  • The order includes many items, and they don’t all fit into one package.

  • An item is temporarily out of stock or has been backordered.

  • An item didn’t pass the first quality check and must be rechecked.

My order was lost or stolen, what can I do?

Please contact your local post office as soon as possible about your order’s whereabouts.

Who is responsible for delivering my order to my address?

As soon as your order reaches your country, your local post office is responsible for sending your package to your home address.

Who should I contact if I want information regarding about my shipment

If your order has already arrived in your country, contact your local post office about your order’s whereabouts.

Returns and Refunds

What is your refund policy?

We want you to have an unforgettable shopping experience.

We also understand that on occasion, we won’t be able to fulfill all your expectations. Accordingly, we accept returns and offer both exchanges and refunds so you can continue to enjoy shopping with us.

Please click here to the learn more about our Refund Policy.

Note that we focus on email communications for all business related to orders. Please don’t request returns or refunds via Facebook, Instagram, other social media, or any other methods.

Who pays the return shipping cost?

The return shipping cost is the customer’s responsibility. Unfortunately, we don’t provide a return shipping label.

Can I return defective item?

If you receive a defective item, you have a right to receive a replacement product, depending on the item’s availability. If the item is no longer available, you’ll receive a full refund for that item.

I canceled my order, when will I get my money back?

If you’ve successfully canceled your order, you’ll receive a credit to your debit cardo or credit card account in 3 to 10 business days.

Can I get exchange instead of a refund?

Yes, you can exchange items within 30 days of receiving them. Please go to our Contact Us section. Fill in your personal information, the product you received, and the product you want instead. As soon as we receive your information, we’ll process your exchange.

Can I return more than 1 item in same parcel?

In this case, please contact Customer Service through our Contact us section.

Product Information and Product Issues

Are items in US sizes?

Yes, our items are in U.S. sizes. Please be sure to check out our sizing chart so you can order the right size. Some item sizes/measurements differ depending on the manufacturer.

I received a defective item, what can I do?

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through the Contact Us section, along with a brief description of the problem. This way, we can see the damage clearly and offer you the best solution.

An item is missing from my order, what can I do?

Please take a picture of the package your item came in (the quantity, weight, and address should be visible). Send the picture to us through the Contact Us section, along with a brief description of the problem. This way, we can contact the shipping company and resolve your issue as soon as possible.

My order contains a wrong item, what can I do?

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through the Contact Us section, along with a brief description of the problem. This way, we can resolve the issue as soon as possible.